Terms & Conditions – A. It’s Clean
1. Services
A. It’s Clean provides professional residential and commercial cleaning services. The specific scope of work for each appointment is determined in advance and confirmed with the client. Any additional tasks or changes must be approved and may incur extra charges.
2. Quotes & Pricing
All quotes are based on the information provided by the client regarding square footage, condition, and requested services. If the actual conditions differ from the information provided, we reserve the right to adjust pricing accordingly.
3. Scheduling & Access
Clients agree to provide access to the property at the scheduled time. If access is not possible, the appointment may be rescheduled and a cancellation/rescheduling fee may apply.
4. Cancellations & Rescheduling
We kindly request at least 24 hours’ notice for cancellations or rescheduling. Cancellations with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service.
5. Payments
Payment is due upon completion of services unless otherwise agreed in writing. We accept secure electronic payments and invoicing options. Invoices will reflect all agreed-upon charges, including any additional services requested.
6. Satisfaction Guarantee
We strive for 100% customer satisfaction. If you are unhappy with any area we have cleaned, please contact us within 24 hours and we will address it promptly at no additional charge.
7. Liability & Safety
A. It’s Clean is fully insured. We take all reasonable care with your home and belongings. However, we cannot accept liability for pre-existing damage, improper installation of fixtures, or wear-and-tear issues. Clients are asked to secure valuables, cash, and fragile items prior to service.
8. Supplies & Equipment
Unless otherwise agreed, A. It’s Clean provides all necessary cleaning products and equipment. If you prefer us to use your products, please notify us ahead of time.
9. Pets
We love pets! However, for the safety of our team and your animals, please secure pets during cleaning appointments.
10. Changes to Terms
A. It’s Clean may update these Terms & Conditions at any time. The latest version will always be posted on our website.
Last Updated: September 24, 2025
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